Description
Purpose of Job:
To maintain and lead the core Backup infrastructure, rectify faults affecting Backup Infrastructure availability
and capacity, install Backup servers, and ensure that contracted data is backed up and restores are functional
Provide 2nd,3rd line, and supervisor support to EUC resources Resolve medium to high operational incidents
and provide support and associated services in the client s enterprise LAN End user environment to ensure good
service delivery
Responsibilities:
•Implementation of all backup services and solutions relating to the Backup infrastructure and Directory services
•Design procedures and standards for Directory integrated systems, Servers and related services and monitor
implementation thereof
•Management/ ownership/ resolution of high medium operational incidents
•Implementation of Server and Services Toolsets & Dashboards
•Monitor availability of the backup infrastructure
•Publish/ distribute server software/ hardware upgrade.
Knowledge:
Organizational Awareness IT and Government Industry IT Products and Services An in depth knowledge of
Server Operational Management System performance Server Performance Drafting backup infrastructure
policies and guidelines Management Support service offerings Stakeholder management knowledge of TCP IP,
DNS, 802 1x, and DHCP protocols knowledge of Windows and Linux Servers, Server Operations, Backup
applications, etc knowledge of both physical and virtualized servers, especially Hyper V VMware A solid
understanding of Hardware and software support for client systems solutions, Server Storage related
technologies related management toolsets and solutions Service Management systems ASPECT ARS ITSM7
or equivalent applications ICT Operational Trends Network Operating Systems Project Management NOS
Active Directory Virtualisation Quality assurance standards DNS, E Mail, software deployment, Patch
management, Core Stack builds VPN technologies and concepts Disaster Recovery Virtualization technologies
and concepts Computer and network security principles Operating System Stack builds OS Imaging Service
Level Management Backup infrastructure policies Data backup and restores Physical and virtual tape libraries
Documentation Visio etc ITIL Plan, design and build Directory integrated systems Proficiency in managing,
commissioning and maintenance of backup server, security infrastructure and Services Patch management,
Antivirus, DNS, DHCP, Backup Agents etc Microsoft administration and related services Virtualized server
architecture, designs and support Server monitoring The server operating system rebuilds and restores Backup
servers rebuild and restore Data backup and restores Backup tape library infrastructure Communication skills
Verbal Communication Writing skills Reading skills Reporting Interpersonal Skills Enabling self and others
Questioning Mentorship Self Management Skills Initiative Integrity Self Actualization Intellectual Skills
Responsible Hard working Honest Team player Solution oriented Diligent Act with Integrity Proactive
Decisive Innovative and Assertive Information Scanning Lateral Thinking Negotiation Stakeholder
management Attention to details Understanding of the government regulations Strong problem solving,
Decision making, and analytical skills Personal Attributes Behaviors Agility, Collaboration, Customer
Centricity, Integrity, Innovation and Empathy
Technical Competencies:
IT Service Management
The planning, implementation, control, review and audit of service provision, to meet customer business
requirements. This includes negotiation, implementation and monitoring of service level agreements, and the
ongoing management of operational facilities to provide the agreed levels of service, seeking continually and
proactively to improve service delivery and sustainability targets.
Interpersonal and Behavioural Competencies:
Attention to Detail
The ability to ensures information is complete and accurate.
Analytical thinking
Identifies issues; obtains relevant information, relates and compares data from different sources, and identifies
alternative solutions.
Continuous Learning
The ability to constantly expand one's skill set.
Disciplined
Showing a controlled form of behaviour or way of working, diligently.
Resilience
The ability to effectively handle disappointment, rejection and set-backs while still working well and meeting
deadlines.
Stress Management
The ability to keep functioning effectively when under pressure and maintain self control in the adversity.
Additional Requirements:
N/A
To maintain and lead the core Backup infrastructure, rectify faults affecting Backup Infrastructure availability
and capacity, install Backup servers, and ensure that contracted data is backed up and restores are functional
Provide 2nd,3rd line, and supervisor support to EUC resources Resolve medium to high operational incidents
and provide support and associated services in the client s enterprise LAN End user environment to ensure good
service delivery
Responsibilities:
•Implementation of all backup services and solutions relating to the Backup infrastructure and Directory services
•Design procedures and standards for Directory integrated systems, Servers and related services and monitor
implementation thereof
•Management/ ownership/ resolution of high medium operational incidents
•Implementation of Server and Services Toolsets & Dashboards
•Monitor availability of the backup infrastructure
•Publish/ distribute server software/ hardware upgrade.
Knowledge:
Organizational Awareness IT and Government Industry IT Products and Services An in depth knowledge of
Server Operational Management System performance Server Performance Drafting backup infrastructure
policies and guidelines Management Support service offerings Stakeholder management knowledge of TCP IP,
DNS, 802 1x, and DHCP protocols knowledge of Windows and Linux Servers, Server Operations, Backup
applications, etc knowledge of both physical and virtualized servers, especially Hyper V VMware A solid
understanding of Hardware and software support for client systems solutions, Server Storage related
technologies related management toolsets and solutions Service Management systems ASPECT ARS ITSM7
or equivalent applications ICT Operational Trends Network Operating Systems Project Management NOS
Active Directory Virtualisation Quality assurance standards DNS, E Mail, software deployment, Patch
management, Core Stack builds VPN technologies and concepts Disaster Recovery Virtualization technologies
and concepts Computer and network security principles Operating System Stack builds OS Imaging Service
Level Management Backup infrastructure policies Data backup and restores Physical and virtual tape libraries
Documentation Visio etc ITIL Plan, design and build Directory integrated systems Proficiency in managing,
commissioning and maintenance of backup server, security infrastructure and Services Patch management,
Antivirus, DNS, DHCP, Backup Agents etc Microsoft administration and related services Virtualized server
architecture, designs and support Server monitoring The server operating system rebuilds and restores Backup
servers rebuild and restore Data backup and restores Backup tape library infrastructure Communication skills
Verbal Communication Writing skills Reading skills Reporting Interpersonal Skills Enabling self and others
Questioning Mentorship Self Management Skills Initiative Integrity Self Actualization Intellectual Skills
Responsible Hard working Honest Team player Solution oriented Diligent Act with Integrity Proactive
Decisive Innovative and Assertive Information Scanning Lateral Thinking Negotiation Stakeholder
management Attention to details Understanding of the government regulations Strong problem solving,
Decision making, and analytical skills Personal Attributes Behaviors Agility, Collaboration, Customer
Centricity, Integrity, Innovation and Empathy
Technical Competencies:
IT Service Management
The planning, implementation, control, review and audit of service provision, to meet customer business
requirements. This includes negotiation, implementation and monitoring of service level agreements, and the
ongoing management of operational facilities to provide the agreed levels of service, seeking continually and
proactively to improve service delivery and sustainability targets.
Interpersonal and Behavioural Competencies:
Attention to Detail
The ability to ensures information is complete and accurate.
Analytical thinking
Identifies issues; obtains relevant information, relates and compares data from different sources, and identifies
alternative solutions.
Continuous Learning
The ability to constantly expand one's skill set.
Disciplined
Showing a controlled form of behaviour or way of working, diligently.
Resilience
The ability to effectively handle disappointment, rejection and set-backs while still working well and meeting
deadlines.
Stress Management
The ability to keep functioning effectively when under pressure and maintain self control in the adversity.
Additional Requirements:
N/A
Requirements
Qualifications and Experience:
Required Qualification: 3-year National Diploma / Degree in Computer Science or Information Technology or a
relevant discipline verified / certified @ NQF level 6 qualification.
Certification: Security Industry Backup product and Security Certificate will be an added advantage.
Experience: 5 – 6 years of practical experience in the provision and support of Backup, Security & core server
infrastructure, and associated services. Which should include Installation, configuration, and support of backup
server and client software. Knowledge of Architecture and design of Backup Infrastructure. Monitoring backup
jobs. Troubleshooting and rectifying failed backups. Provide support for restoration requests. Maintenance of the
core server infrastructure. Resolution of incidents logged.
Salary Range:
R558347.00 - R837521.00
Job Level:
D1
Vacancy Type:
Internal & External
Employment Type:
Permanent
Number Of Openings:
1
How to apply:
To apply please log onto the e-Government Portal: http://www.eservices.gov.za/ and follow the following
process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour”;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access http://www.eservices.gov.za/, then follow the below
steps:
1. Click on “Employment & Labour”;
2. Click on “Recruitment Citizen”;
3. Log in using your username and password;
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
For support, please send an email to: egovsupport@sita.co.za or Call: 0801414882
Closing Date : 02 Oct 2026
Required Qualification: 3-year National Diploma / Degree in Computer Science or Information Technology or a
relevant discipline verified / certified @ NQF level 6 qualification.
Certification: Security Industry Backup product and Security Certificate will be an added advantage.
Experience: 5 – 6 years of practical experience in the provision and support of Backup, Security & core server
infrastructure, and associated services. Which should include Installation, configuration, and support of backup
server and client software. Knowledge of Architecture and design of Backup Infrastructure. Monitoring backup
jobs. Troubleshooting and rectifying failed backups. Provide support for restoration requests. Maintenance of the
core server infrastructure. Resolution of incidents logged.
Salary Range:
R558347.00 - R837521.00
Job Level:
D1
Vacancy Type:
Internal & External
Employment Type:
Permanent
Number Of Openings:
1
How to apply:
To apply please log onto the e-Government Portal: http://www.eservices.gov.za/ and follow the following
process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour”;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access http://www.eservices.gov.za/, then follow the below
steps:
1. Click on “Employment & Labour”;
2. Click on “Recruitment Citizen”;
3. Log in using your username and password;
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
For support, please send an email to: egovsupport@sita.co.za or Call: 0801414882
Closing Date : 02 Oct 2026